Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and hassle-free return process.

How to Return an Item

1. Contact Us

Send us an email at support@boxtoboxfc.com.

Our team will guide you through the return process and provide all necessary instructions.

Return Conditions

To be eligible:

• Items must be unused, in perfect condition, and returned with all original tags and packaging.
  
• We accept returns for product dissatisfaction or manufacturing defects.
  
• Customized products (with names, numbers, or patches) are not eligible for return, unless defective or incorrect.
  

Important:

• Incorrect size selection does NOT qualify for refunds or exchanges.
  
• We do not issue refunds for customer errors at checkout.
  

Exchanges and Replacements

We only perform exchanges when:

• the item is defective, or
  
• the wrong item was delivered.
  

Once the original product is received and inspected, we will send the replacement at no additional cost.

No exchanges are allowed for size issues or buyer error.

Refunds

Do you prefer a refund?

Refunds apply for:

• defective items,
  
• wrong items, or
  
• approved dissatisfaction returns (excluding sizing issues).
  

After receiving and inspecting the product, your refund will be processed in 5 to 7 business days.

Refund Method:

The refund is issued using the original payment method.

Processing time depends on your payment provider.

Return Shipping

Fast and Secure

We work with trusted carriers to ensure the secure processing of returns.

Return Shipping Costs

• For defective or incorrect items, Box To Box covers the return shipping cost.
  
• For dissatisfaction returns (without defects), the customer assumes the shipping cost.
  

Contact Information for Returns

📧 Email: support@boxtoboxfc.com

🕒 Hours: Mon–Fri 9:00–18:00 (UTC−3) • Sat 9:00–13:00

⏱ Average response time: less than 2 hours

🌎 Returns Portal: coming soon

Shipping Information — Box To Box

1. Processing Time

All orders are processed within 2 to 4 business days after payment confirmation.

During this period, you will receive an email with the photo of your package and your tracking number.

Tracking can take up to 48 hours to become active.

2. Delivery Time

Mexico

Deliveries to Mexico typically arrive in 7 to 14 business days after shipment.

We work with USPS, DHL, and Correos de México to guarantee a fast, tracked, and fully secure service.

✔️ Free Express Shipping included on all orders

⚠️ Important: For your package to pass through Mexican customs, it is mandatory to include your RFC at checkout. Without the RFC, the package may be detained.

🇺🇸 United States

Deliveries within the United States typically arrive in 7 to 14 business days after shipment.

Most shipments are handled by USPS, ensuring a fast, safe, and reliable service.

✔️ Free Express Shipping included on all orders

We work with:

• USPS First Class
  
• USPS Priority Mail (depending on weight and location)
  

🇪🇺 Europe & United Kingdom

Orders to Europe and the United Kingdom generally arrive within 5 to 10 business days after shipment.

We work with Royal Mail, DPD, Hermes, and ParcelForce to ensure efficient delivery.

✔️ Free Express Shipping included on all orders

Delivery times may vary slightly depending on the destination country and customs procedures.

3. Shipping Costs

All orders include free express shipping.

Any additional cost (if applicable) is calculated automatically at checkout based on:

• delivery address
  
• total weight of the package
  
• selected shipping option
  

We always strive to keep shipping terms simple and transparent.